The Weave Zone Shipping & Return Policy | Customer Care
All in-stock orders place Monday-Friday (excluding holidays) before 3:00 PM CT will ship the same day. Any orders placed after 3PM will be shipped on the next business day.
Domestic Shipping: 2-3 Business Days
International Shipping: 7-10 Business Days
All out-of-stock orders will ship 10-14 business days from the initial order date.
Note: During the holiday seasons, orders may be delayed by 2-3 days.
We will accept returns that are unopened and in the original packaging within 7 days of initial receipt of hair for online purchases. All refund requests must be submitted via email within 24 hours of delivery. If approved, you will receive a refund to the card utilized during checkout within 7 business days.
Shipping costs will not be refunded.
For in-store purchases, we allow exchanges and/or issue store credit in the value of the returned items. There will be no cash refunds for in-store purchases for any reason.
If it is apparent that the bundle has been tampered with, unraveled from rubber band, conditioned, washed, heat-styled, colored, or altered in way, we will not issue a refund for any reason.
If you have any questions or concerns about returning an item, please contact us via email with return as the subject.
We can be reached via FB, IG - @TheWeaveZone, or you can call our retail locations directly.